Terms and conditions

These Terms and Conditions ("Agreement") are made by and between ReelsOn Casino (the "Casino", the "Site"), a company incorporated under the laws of Curacao, and you ("Player" or "User"). The terms and conditions contained herein shall apply to your access to and/or use of the online casino services.

1. Introduction

By accessing and using our Service, Player acknowledges that he has read, understands and agrees to be bound by these Terms and Conditions. If Player does not agree with any provision contained in this Agreement, please do not access or use the Service.

2. Eligibility

The Service is available for access by individuals who are at least 18 years of age (or such other minimum age as may be applicable under the laws of Player's country) and are residents of jurisdictions where our Services are permitted to operate.

3. Registration

To register on the Site, Player must provide accurate and complete information about himself in accordance with the registration process provided by us. The Casino reserves the right, at its sole discretion, to request from time to time additional verification or documentation in connection with this Agreement.

4. Account Limits

Player may set account limits (deposit limits, loss limits, wagering limits) through the cashier and profile management tools available on our website. We may also apply general daily, weekly, or monthly limits for deposits or withdrawals on all accounts managed by us as part of responsible gaming policies. Such adjustments that reduce limits will be applied immediately, while increases are often subject to a cooling-off period.

5. Deposit/Withdrawal

Deposits and withdrawal requests must be made in accordance with the payment methods listed at our website, which may include bank transfer, e-wallets or cryptocurrencies (where applicable). Please note that different providers of electronic money may have their own fees associated therewith.

6. Bonuses and Promotions

We offer a range of bonuses and promotions from time to time as part of our marketing strategies. Such promotional offers are subject to specific terms and conditions attached, including wagering requirements, bonus validity periods and any limitations applicable in respect thereof.

7. Responsible Gaming Tools

To promote responsible gaming practices, Player acknowledges that the Casino may at its discretion:

a) impose account freezes or restrictions on access to games and/or withdrawal of funds;b) request Player to self-exclude for a period (short-term "cooling-off" or long-term permanent exclusion);c) adjust limits as specified above.

8. Wagering Requirements

All bonuses, rewards, and other promotional offers are subject to wagering requirements before any winnings may be withdrawn by the player. Please note that certain games offered on our website may not contribute towards these wagering requirements, while others may exclude them entirely.

9. Security Measures

The Casino will do its best to maintain a safe environment for all users and to protect Player's account details using industry-standard SSL encryption (at least 128-bit) technologies.

10. Software and Game Integrity

We use software from licensed providers which are independently audited by third-party testing laboratories such as eCOGRA, iTech Labs or GLI, to verify the integrity of our games.

11. Dispute Resolution

The Casino aims to resolve any complaints or disputes in a fair manner promptly and through customer support channels provided on this website (24/7 Live Chat). If necessary additional contact details for further information may be shared with us upon request by player.

12. Withdrawal Payout Caps and Processing Fees

Payout limits, such as the weekly/monthly cap will vary depending whether you are an active member in our VIP program or regular registered user which is stated here (several thousand AUD). Additionally any transfer costs associated with payouts shall be borne exclusively by us excepting banks/electronic wallet fees.

13. Jurisdiction and Applicable Laws

This Agreement, including all matters of interpretation and the existence, validity or effect thereof will be governed in accordance with, construed under the laws applicable at Curacao.

By accessing our site you have agreed that you are subject to and shall comply with these Terms & Conditions without prejudice to us applying international law if necessary.